Cancellation/Refund Policy

Thank you for choosing Vidzilo. We are committed to delivering quality products and a smooth shopping experience to our customers.

Order Cancellation: Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible.

To request a cancellation, please contact us at:
📧 official.vidzilo@gmail.com

Refund & Replacement Eligibility: We offer a 7-day replacement or refund window from the date of delivery.
The day your order is delivered will be considered Day 1.

To be eligible:

• The product must be unused, unwashed, and in original condition

• Original packaging, tags, and labels must be intact

• The product should not be damaged after delivery

Mandatory Evidence: To process a return or replacement request, customers must provide:

1. Unboxing video of the parcel

2. Order confirmation / proof of purchase

3. Clear images or videos showing the issue with the product

Requests without proper evidence may not be approved.

Damaged, Defective, or Wrong Products: If you receive a product that is damaged, defective, or incorrect, you are eligible for a free replacement or refund, subject to verification.

Non-Returnable Items: The following items are not eligible for return or refund:

• Personal care or hygiene products

• Perishable goods

• Customized or made-to-order products

• Items marked as Final Sale / Clearance

Refund Process:

• Refunds are initiated after the returned product is received and inspected

• Refunds will be processed via UPI, Net Banking, or the original payment method

• Please allow 5–7 working days for the refund to reflect in your account

Contact Us: For all cancellation, refund, or replacement requests, contact us at:
📧 official.vidzilo@gmail.com